Mercer's HR transformation explained - what we do and how we work

When clients choose to partner with Mercer on their HR transformation journey, they benefit from our:

  • Delivery – a track record in delivering large and complex global HR transformation projects.
  • Knowledge – we have deep HR subject-matter expertise combined with HR technology implementation (Workday/SuccessFactors) and we have change of management experience.
  • Know-how – through proprietary tools and methodologies
  • Global reach – we have extensive benchmarking data and information.
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    HR Accelerator

    Mercer’s HR Accelerator can jump-start your HR function and improve its efficiency by up to 25%. This means Mercer will administer the necessary functions of human resources. This frees up your HR staff to help reintroduce the workforce to the new economy and new shape of the workplace. We do the admin so you can work on strategy.

  •

    Target Interaction Model

    Design of a new employee-focused Target Interaction Model for HR – one that supports C-Suite, HR leaders and the entire organisation. It requires the design around four key dimensions– processes, systems, content and organisation.

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    Digital strategy and implementation

    Consulting expertise to develop an HR IT strategy that will re-invigorate the employee experience and efficiency for the business. Mercer is able to offer technology strategy and vendor selection, along with Cloud and digital readiness assessments.

Mercer, your HR transformation partner

We have solutions that can transform your HR functions. Mercer will make sure your organisation is placed to leverage the new normal of today’s workplace. With an eye on the future, we are your HR strategy partner.

  • HR Accelerator

    We can jump-start your HR function and improve its efficiency up to 25%, freeing up HR staff to reintroduce the workforce to the new economy and new shape of work.

  • HR digital strategy

    Our consulting expertise can develop an HR IT strategy that can re-invigorate your employees’ experience and energise your business. Mercer offers technology strategy and vendor selection, along with Cloud and digital readiness assessments.

  • HR operating model redesign

    We can design an employee-focused Target Interaction Model for HR – one that supports the entire organisation around four key dimensions – processes, systems, content and organisation.

  • HR learning - Mercer Learning

    We offer a suite of blended learning solutions intended to introduce and steer your HR employees through a learning pathway that will improve their confidence, technical skills and behaviours. Learning can be delivered through e-learning modules, public workshops and in-house workshops.

  • Technology implementation and optimisation

    Mercer helps clients successfully navigate an entire ecosystem of technology solutions — from advisory, design, deployment and optimisation to change management.

  • Workday services

    Increase the return on your Workday investment and ensure the
    success of your Workday deployment.

Human resources transformation

Mercer uses a targeted interaction model (TIM) to help HR teams identify their particular workforce needs (interactions) from various parts of the organisation. We then set up cross-functional service teams to handle these interactions. The employee-centric model helps to:

  • Explore employee journeys and models
  • Co-design a new approach within the business
  • Implement new design, with technology tools available
  • Prototype, test and iterate

HR transformation with the power to energise a tired world

In a world post pandemic, post economic crash it can be a challenge to provide employees with an enjoyable HR experience.

Mercer can help you design human-centric work experience by:

  • Building a relatable people function
  • Optimising the combination of touch and technology with
    co-creation
  • Building human capabilities that match the pace of digital
    transformation
  • Use a TIM to redesign your people function

Our latest insights on HR transformation

    Meet the team

    • Lisa Lyons

      Workforce Transformation Partner UK, Mercer

      Lisa is the Workforce Transformation Practice Leader for Mercer UK. She has over 14 years of management consulting experience. Lisa specialises in the areas of skills strategy, HR Transformation, strategic talent management and change management.

    •

      Maura Jarvis

      Transformation Leader UK, Mercer

      Maura has over 25 years of experience in Corporate and HR Consulting across a range of sectors including pharmaceutical, energy, education, financial services and mining. Maura specialises in the future of work, leading projects to assist clients in transforming their people strategy to support business transformation.

    Talk to us

    Get in touch to learn more about our HR transformation solutions.