David Mitchel
Transformation Partner
Work design
At Mercer, we re-imagine how work is performed to better reflect the fluidity of modern work and working arrangements. In particular, we re-design work to enable talent to flow as seamlessly as possible to where it is most needed. Additionally, we re-envision the talent experience to meet all talent where they are and on their terms.
Rethink and reorganize work
How can we build a workforce strategy for an unknown future?
The emergence of new business models has created opportunities for many sectors to change how they operate — automating jobs and creating new opportunities for the entire talent ecosystem. As work roles are reconfigured to embrace AI and robotics, organizations must rethink the critical skills they need and build talent platforms that provide maximum agility.
Leaders need a new work operating system that better supports the high degree of organizational agility required to thrive amid increasingly rapid change and disruption. The emergence of new business models has created opportunities for many sectors to change how they operate — automating jobs and creating new opportunities for the entire talent ecosystem. As work roles are reconfigured to embrace AI and robotics, organizations must rethink the critical skills they need and build talent platforms that provide maximum agility.
Organizations seeking to transform work face a number of challenges:
- Reinventing work to ensure it is meaningful and sustainable — taking into account increasing digitization and AI
- Enabling faster decision-making, agility, innovation and growth to help deliver workforce strategy goals
- Navigating the new world of work by integrating employees, gig workers, machine learning and other emerging trends
To break out of the rigidity of existing organizational structures, leaders must reassess and craft new operating systems. These should support work transformations that better enable agility, fluidity and sustainability. This involves:
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Starting with the work (current and future tasks), not with existing jobs
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Combining people and automation
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Considering the full array of work arrangements (such as full-time employment, gig and freelance working, alliances, joint projects and other alternatives)
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Allowing talent to “flow to work” rather than being dedicated to fixed, permanent jobs
#1 people priority in business? Defining future workforce needs and/or restructuring.
Prepare for the future of work
Respond proactively to the new opportunities, and redesign jobs for an optimized and sustainable combination of human and automated work. Designing for the future is not hard with Mercer’s proven methodology and innovative AI-driven digital platform.
Deconstruct jobs
- Analyze the tasks and activities that underpin jobs and workflows.
- Identify tasks that are best suited for automation or redeployment to alternative talent.
Redeploy tasks
- Determine which task delivery can be enhanced through automation or other means including gig work, internal talent marketplaces, outsourcing, shared services and more, and understand the impact on your organization.
Reconstruct work
- Create new jobs and workflows based on the new work options.
- Discover the skills you need for more efficient and sustainable operation.
Recognition
Why Mercer?
We deliver hypothesis-driven and evidence-based transformation, underpinned by industry benchmarks and deep analytics to demonstrate the return on investment. Our approach has a number of advantages over traditional and emerging competitors.
Radically rethink and reinvent work design
Become skills focused and future ready
Work has changed dramatically over the decades. Status quo is no longer working — and it no longer has to, if leaders are ready to radically rethink the way work is performed.
“With so many employers looking to adopt a skills-first approach, many of them are realizing that it's incredibly difficult to go beyond jobs to granular skills insights for decision-making purposes. To solve that, Mercer Work Design helps employers to deconstruct, analyze, and reconstruct jobs down to the fundamental skill level. Mercer's global expertise in workplace trends, skills and other areas makes this a tremendous offering for future-focused employers."
- Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory
Introducing some of our team
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Ravin Jesuthasan
Global Transformation Services Leader
Speak with a specialist
Are you ready to transform your workplace? Let’s connect.